• Service Desk Analyst

    Posted Date 1 month ago(12/20/2018 3:41 PM)
    City
    Mexico City
    State/Province
    Distrito Federal
  • Overview:

    Celanese Corporation is a global technology leader in the production of specialty materials and chemical products which are used in most major industries and consumer applications. Our products, essential to everyday living, are manufactured in North America, Europe and Asia. Known for operational excellence, sustainability and premier safety performance, Celanese delivers value to customers around the globe with best-in-class technologies. Based in Dallas, Texas, the company employs approximately 7,500 employees worldwide and had 2014 net sales of $6.8 billion, with approximately 67% generated outside of North America. For more information about Celanese Corporation and its global product offerings, visit www.celanese.com.

    Responsibilities:

    • The primary Service Desk Analyst role is that of providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.

    Qualifications:

    • Basic use of the following tools:
      • Office 365
      • Windows support
      • SAP
      • iOS / Android
    • General IT Knowledge ( End user services , Infrastructure, security, applications)
    • ITIL Foundations certified

    Required Years of Experience

    • 1 Year

    Required Education

    • Computing engineering or similar

    Application Methods:

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