• Specialist IT Support (Global Field Agent)

    Posted Date 3 weeks ago(3 weeks ago)
    City
    Narrows
    State/Province
    Virginia
  • Overview:

    Celanese Corporation is a global technology leader in the production of specialty materials and chemical products which are used in most major industries and consumer applications. Our products, essential to everyday living, are manufactured in North America, Europe and Asia. Known for operational excellence, sustainability and premier safety performance, Celanese delivers value to customers around the globe with best-in-class technologies. Based in Dallas, Texas, the company employs approximately 7,500 employees worldwide and had 2014 net sales of $6.8 billion, with approximately 67% generated outside of North America. For more information about Celanese Corporation and its global product offerings, visit www.celanese.com .

    Responsibilities:

    • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
    • Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
    • Escalates incidents to the appropriate IT operations resources in accordance with established procedure
    • Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
    • Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
    • Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
    • Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

    Qualifications:

      • Excellent English (written and oral) with experience interacting with all levels of management and staff
      • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and 10, Office 2010 and 2016, and Internet Browsers
      • Excellent interpersonal skills especially communication and presentation skills
      • Proven track record of collaborative working across business units
      • Successful delivery against commitments and deadlines
      • Promotes and supports standardization and continuous improvement
      • Ability to work independently and make decisions where necessary
      • Familiarity with ITIL and HDI Incident Management Best Practices
      • Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
      • Familiarity with Network Standards, Protocols, and Security Policies
      • Familiarity with all components of Office 365
      • Familiarity with Wave and DDPE
      • 2 years in a customer facing role
    • Required Years of Experience:
      • 2 years in a technology support role   (3-years is desirable)
    • Required Education:
      • A+ Certification or equivalent

     

     

    Application Methods:

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