• Site Relationship Management, Specialist IT Support

    Posted Date 2 weeks ago(2 weeks ago)
    City
    Pasadena
    State/Province
    Texas
  • Overview:

    Celanese Corporation is a global technology leader in the production of specialty materials and chemical products which are used in most major industries and consumer applications. Our products, essential to everyday living, are manufactured in North America, Europe and Asia. Known for operational excellence, sustainability and premier safety performance, Celanese delivers value to customers around the globe with best-in-class technologies. Based in Dallas, Texas, the company employs approximately 7,500 employees worldwide and had 2014 net sales of $6.8 billion, with approximately 67% generated outside of North America. For more information about Celanese Corporation and its global product offerings, visit www.celanese.com.

    Responsibilities:

    • Act as liaison between Celanese users and IT to plan/execute global initiatives such as email rollouts and PC upgrades.
    • Escalate incidents to the appropriate IT operations resources in accordance with established procedure.
    • Serve as IT resource for local projects requiring IT support.
    • Point of contact for level 3 teams related to network security and site outages.
    • Assess customer requirements for new software, and support the software approval process.
    • Support site specific applications (video conferencing equipment, access control systems).
    • Track and manage IT assets (logical and physical) in accordance with policy and procedures.
    • Provide IT communications to users for outages, incidents, and IT initiatives.
    • Provide IT training to new and existing users.
    • Support site specific applications.
    • Coordinate and address technical work, connect subject matter experts and IT engineers for various local applications but not limited to:
      • Yield Accounting System (YAS)
      • Chromeleon
      • LeakDaS
      • Process Control Network Applications

    Qualifications:

    • Technical knowledge about LAN, WAN, servers and PC’s.
    • Knowledge of Manufacturing applications and business processes.
    • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 365.
    • Previous project support experience.
    • Problem solving and conflict resolution ability.
    • Promote and support standardization and continuous improvement.
    • Ability to work independently and make decisions where necessary.
    • Excellent interpersonal skills especially communication and presentation skills.

    Required Years of Experience

    • 3-5 years of experience in technology or customer relationship role

    Required Education

    • Bachelor's degree or comparable experience equivalent

    Application Methods:

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