• Advanced Specialist Customer Service

    Posted Date 1 month ago(1 month ago)
  • Overview:

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    Do you want to be a part of a cooperative, inclusive, and high -performance environment?

    Well today is your lucky day because Celanese may be the company you are looking for. Let us explain what Celanese is all about and how our system works. Celanese Corporation is a Fortune 400 company. Our headquarters are located in Dallas, Texas. With nearly 7100 employees located throughout our 31 global facilities, we are an industry leader in using advanced technology to produce materials included in products vital to everyday use such as automotive, electronics, pharmaceuticals, and paints. Our company takes pride in maintaining management of high financial, social, safety and environmental responsibility in everything it does. We are recognized by Glassdoor for treatment of our employees and global customers, and offer our employees outstanding benefits, including a 401K designed to ensure long term financial security. Our company focuses on the cooperation of its employees, provides competitive salary, and emphasizes giving back to the community. For more information about Celanese and our products please visit www.celanese.com


    Celanese Corporation in Irving, Texas is seeking an Advanced Specialist Customer Service to ensure full compliance with DOT Regulations/Policies and apply Incoterms for Imports/Exports of Hazardous materials and Revenue Recognition Rules.

    Specific job duties include:

    • Uses Six Sigma Methodology to analyze data to identify process improvements
    • Ensures order fulfillment and resolve issues
    • Secures approval from sales management to provide billing adjustments
    • Serves as the key customer service contact for customers
    • Updates customer master information, coordinate Quality Notification Process and resolution of the complaints in SAP
    • Performs price verification between SAP and customer PO’s
    • Analyzes data to identify and eliminate the root cause of related exceptions
    • Ensures departmental compliance with safety targets, ISO, Sarbanes Oxley, and regulatory requirements


    • Must know (through academic training or work experience) SAP S&D Module; International/ Domestic Customer Service and Logistics across multiple transportation modes (Truck, ISO-Bulk, Pressurized Rail, Bulk Marine and Ocean Liner)
    • Intermediate Microsoft Excel for analyzing large data.
    • Must have two (2) years of previous experience in the position offered or related.
    • Bachelor’s degree in Supply Chain Management, Logistics, Industrial or Chemical Engineering or directly related field is required


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