Returning Candidate?

Customer Service Associate

Customer Service Associate

City 
Irving
State/Province 
Texas
Posted Date 
10/4/2017

Opportunity Details:

Overview:

Logo(2) 

 

Do you want to be a part of a cooperative, inclusive, and high -performance environment?

Well today is your lucky day because Celanese may be the company you are looking for. Let us explain what Celanese is all about and how our system works. Celanese Corporation is a Fortune 400 company. Our headquarters are located in Dallas, Texas. With nearly 7100 employees located throughout our 31 global facilities, we are an industry leader in using advanced technology to produce materials included in products vital to everyday use such as automotive, electronics, pharmaceuticals, and paints. Our company takes pride in maintaining management of high financial, social, safety and environmental responsibility in everything it does. We are recognized by Glassdoor for treatment of our employees and global customers, and offer our employees outstanding benefits, including a 401K designed to ensure long term financial security. Our company focuses on the cooperation of its employees, provides competitive salary, and emphasizes giving back to the community. For more information about Celanese and our products please visit www.celanese.com.

Responsibilities:

The Customer Service Associate will support the Americas Customer Service team for all business, providing support to a team of Customer Service Representatives, Specialists, and Team Leads. Activities will include:

  • Customer master data management
  • Order status management in Order Cockpit
  • Order tracking and tracing with Logistics
  • KPI metrics and reporting
  • Business specific adhoc reporting
  • Quality Notification entry
  • Project assistance
  • CS team support as needed

 

Qualifications:

Required Knowledge/Skills/Abilities: 

  • Bachelor’s Degree with a Supply Chain, Logistics, Business, Economics, or Commercial emphasis
  • Troubleshooting/problem solving skills
  • Ability to build relationships.
  • Team player
  • Ability to handle stressful situations
  • Strong communication skills in spoken and written English.
  • Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
  • MS Office skills 

Desirable Knowledge/Skills/Abilities: 

  • Familiarity with ERP system (SAP, Oracle, JDE, etc.)
  • Solid MS Excel skills
  • Previous supply chain or customer service experience

Required Yrs Exp:

0-2 Years.  Can be recent graduate with intern experience                       

 

Required Education:

Bachelor’s Degree 

Application Methods:

Share on your newsfeed