Senior Specialist, IT Relationship Management

City
Ciudad de Mexico
State/Province
Distrito Federal

Overview:

The Senior Specialist position in our IT departmant acts as the Business Relationship Manager for our Order-to-Cash processes at Celanese.

Responsibilities:

  • Facilitates the implementation and support of IT solutions to enhance Celanese business functionality and overall performance, while maintaining a high degree of customer satisfaction
  • Develop Business requirement, functional specification, test cases, track project status and delivering solution
  • Work with Data analytics and technical team for solutions/enhancements and validate models and ensure alignment with business goals
  • Design, configuration and Oversee interface testing, data flow with 3rd party systems
  • Analyze the current business processes and scenarios of Celanese and recommend/develop solutions to meet the required need
  • Transfer of (local/regional) customer requirements to globally aligned and sustainable IT solutions
  • Develop and evaluate plans and criteria to be carried out by others; provide direction and leadership to prioritize IT projects for CX/Supply Chain
  • Considers and seeks detailed knowledge of industry best practices
  • Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs
  • Maintain a thorough knowledge of the organization and adheres to all organizational standards (Safety, Security, PMO, operational guidelines, Culture)

Qualifications:

  • BS or BBA in Information Technology, Business or related field
  • 5-year experience as business Analyst preferably in Data Analytics, KPI
  • Familiar with capability of RPA, Automation anywhere, ML Farmwork, SQL, OCR Tools
  • Familiar with Analytical tool Snowflake, Alteryx, Power BI, SAP BI
  • Knowledge of business process for order to cash, Logistics, warehouse management with SAP Preferred

 

Required Skills:

  • Gather and develop business requirement on dashboard and analytics tool and work with technical team on Snowflake, Alteryx, Power BI, SAP BI to develop Dashboards and KPI.
  • Collaboration and technical team and business for requirement gathering, testing and delivering solutions.
  • Collaborate with business stakeholders to understand process, pain point and opportunities for automation using AI tools.
  • Develop business requirement and functional specifications for Automation anywhere, RPA, ML Farmwork, SQL, OCR Tool and Java scripting.
  • Knowledge of working with Cloud service Vendors
  • Business knowledge and process design skills
  • Strong problem solving and analytical thinking and adopt and learn new tools
  • Ability to analyze problems and provide clear recommendations
  • Able to collaborate with stakeholders/internal customers, external parties and Internal team.
  • Excellent communication skills, written and verbal
  • Must be able to work independently as well as a team player and can manage own workload
  • Able to Multi-task and work under tight deadlines
  • Must be an effective problem solver
  • willing to travel if needed

Application Methods:

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