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Advanced Specialist, Operational Excellence - Sales Enablement

City
Ciudad de Mexico
State/Province
Distrito Federal

Overview:

As the OPEX specialist for E business, you will be focused on process and systems improvements and troubleshooting, in the area of our E-business channels. OPEX specialists are system experts for Customer Service processes and systems (SAP, e-systems and other automation tools used by the Customer Experience organization).

Responsibilities:

 

  • Expert of E-biz (EDI, BOT, My.Celanese).
  • System key user for SAP, SAP interfaces, system maintenance and support focused on E-biz systems. 
  • Lead and support process and system troubleshooting for Customer Service in relation to Electronic Data Communication/automation. 
  • Knowledge retention - ensure regular review of process documentation. 
  • Focus on process and system improvements to support day-to-day activities of Customer Experience.
  • Automation of order entry, i.e. BOT, EDI, Celanese E-commerce systems (process set-up, monitoring and error resolution). 
  • Troubleshooting of issues related to E-biz (BOT, EDI, E-commerce systems).
  • Daily monitoring and resolution of iDoc issues.
  • Link between IT and system users to translate business requirements.
  • Support projects as process and/or system specialist, lead small projects.
  • Trainer for “Train the Trainer” concept.
  • Experienced system tester who can also develop test scripts and leads test cycles i.e., SIT, UAT.

IT Tools: 

 

  • SAP , SAP interfaces, iDocs, E-commerce system.
  • Ticketing system. 

Qualifications:

  • System Know-how: SAP, SAP interfaces, iDocs, E-Commerce system and are a plus.
  • Advanced process thinking and documentation skills.
  • Proactive and solution oriented: securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions.
  • Problem Solving: analytical skills are required to engage and resolve detailed issues.
  • Teamwork and collaboration: ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback.
  • Embracing Change: positive change agents and motivate users to embrace change.

Application Methods:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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