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Advanced Specialist, Commercial Operations, L&D CX

City
Ciudad de Mexico
State/Province
Distrito Federal

Overview:

The Regional L&D Specialist (CX) is a strategic partner to functional teams and leaders in Customer Experience. This role is responsible for designing, leading, and continuously improving training and development programs that drive operational excellence and compliance. The Specialist ensures process governance, audit readiness, and capability uplift across CX functions.

Responsibilities:

•Design, implement, and refine CX training programs for Customer Service, Logistics, and Import & Export, based on business needs and stakeholder input.
•Lead the onboarding process for CX roles, ensuring consistency and measurable impact.
•Conduct Learning Needs Analysis (LNA) and translate findings into actionable development initiatives.
•Collaborate primarily with functional leaders (Customer Service, Logistics, Import & Export) and secondarily with HR to align training content and priorities.
•Develop and manage champions programs to foster peer-driven learning.
•Provide guidance and approval for training materials, ensuring compliance and quality.
•Oversee management of training-related documentation, knowledge capture and support audit processes.
•Drive change management initiatives to embed new skills and behaviors across CX.

Qualifications:

Critical Experiences:

•SAP, Excel, SharePoint expertise.

•Detailed process understanding in Customer Service, Logistics, and Import & Export.
•Project management skills.
•Stakeholder management across CX functions.
•Experience in development and change management.
•Process governance and audit readiness support.
 

Competencies / Behaviors:

•Strong communication and presentation skills.
•Creativity and adaptability to change and new trends.
•Sound judgment and sense of urgency.
•Attention to detail.
•Innovative and proactive approach.
•Analytical skills.

Application Methods:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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