Stewardship – Own stewardship performance for your 24/7 team
- Ensures stewardship expectations are understood by the 24/7 team
- Ensures 24/7 team conforms to SOP’s and life critical policies and procedures
- Walks the floor to audit conformance to expectations, observe behaviors, gather feedback and address emerging issues
- Escalates stewardship issues that the 24/7 team is unable to resolve to the Daily Executional Leader
Quality – Quality to exceed customer expectations
- Ensures actions are identified daily to meet the quality KPI’s
- Reviews quality data to ensure product meets quality specifications
- Walk-throughs, gathers feedback and takes action to address emerging quality issues
- Escalates off spec quality results that 24/7 team is unable to resolve
Reliability – Provide guidance and set priorities to achieve the production schedule
- Ensures actions are identified daily to meet the reliability KPI’s
- Reviews data to ensure core production rate meets the KPI’s
- Walk-throughs, gather feedback and takes action to address emerging reliability issues
- Escalates rate reductions and reliability failures that 24/7 team is unable to resolve
- Performs proper handover to the next Team Captain and Daily Executional Leader on emerging Quality, Environmental, or Reliability issues.
Engagement – People motivated to do their best
- Addresses performance issues through coaching, counseling or disciplinary action
- Provides feedback/recognition for exceptional behaviors and performance
- Identifies when training is needed/required for 24/7 team and ensures opportunities are available for team members to obtain the knowledge
- Coordinates SOP, EIPs and conduct of operations documents updates with core and unit personnel