Specialist, Customer Service

City
Ciudad de Mexico
State/Province
Distrito Federal

Overview:

  • Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction.
  • Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.

 

Responsibilities:

  • Ensure perfect order fulfillment of orders and resolve issues as required.
  • Work closely with sales management for billing adjustments.
  • Key transactional contact for customers.
  • Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement.
  • Update customer master information in SAP.
  • Perform the diversified customer pricing applications in SAP.
  • Process billing related adjustments (e.g. returns, credit/debits).
  • Document and follow up of internal and external complaints.
  • Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.

Qualifications:

  • College/university degree.
  • Fluent English.
  • SAP knowledge is an advantage.
  • Troubleshooting/problem solving skills.
  • Ability to build relationships.
  • Customer Service experience is an advantage.
  • Good communication skills.
  • Precise, detail-focused.
  • Ability to multitasking.
  • Able to cope with stress.
  • Positive attitude, friendly, empathy.
  • Accountability and ownership.
  • Follows the rules, but also thinks out of the box and is open for other solutions.

 

Application Methods:

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