Reports to HR Operations Manager. The Advanced Specialist HR Operations is the first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to employment policies and procedures, employee relations issues, payroll questions, organizational changes, HR systems, employee benefits, and performance management inquiries. Act as a key advisor and subject matter expert on HR policies, programs, practices, and serve as a resource/consultant in tactical and administrative practices across all HR areas. Escalates more complex issues as appropriate and maintains records of all interactions.
Bachelor’s degree (HR or Business).
3-5 years of experience and/or related experience.
Spanish – Native.
English – Advanced, both spoken and written.
Portuguese – Advanced, both spoken and written.
MS Office, Success Factors, Service Now, Time & Attendance System, ADP.