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Customer Service, Quality Coordinator

City
Ciudad de Mexico
State/Province
Distrito Federal

Overview:

Quality Coordinators are senior, experienced single contributors without operational work ensuring that processes are followed, efficiently executed and are auditable. They monitor and report out on Quality Complaints and support Management throughout improvement projects and audits.

Responsibilities:

  • Analytics & Reporting: support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on quality notifications and customer complaints
  • Quality Coordinator verifies if  the relevant processes are established, implemented, maintained and improved. This may involve review of internal audits results, discussion with process owners and stakeholders, or even review of the processes in person to ensure they are properly maintained.
  • Responsibility to report to CX Management on how the system is performing and help identifying any needs for improvement. The Quality Coordinator will gather information from the monitoring and measurement activities as well as the results of the internal audits, and when the organization is performing a management review meeting, this is the sort of information that is presented.
  • Customer Requirements promotion: The Quality coordinator ensures that people are aware of Customer Requirements throughout the organization. Customer focus is one of the main seven Quality Management principles behind ISO 9001 requirements and it is vital that all employees understand what the customer needs, and how they are able to affect how well the organization satisfies these needs.
  • Liaison Person: the Quality Coordinator becomes the single point of contact for Customer Experience in the region to understand the health of the Management System.

Qualifications:

  • Bachelor degree or equivalent experience
  • Languages: English & Spanish, Portuguese (plus)
  • Customer Service, Supply Chain, Quality Management, Audit experience is an advantage (3-5 years of experience)
  • MS-Office skills proficient
  • SAP knowledge is an advantage
  • Presentation Skills

Application Methods:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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