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OTC Customer Service Processes Owner (SAP Order Entry)

City
Ciudad de Mexico
State/Province
Distrito Federal

Overview:

We are a global leader in advanced accessories and essential chemicals, manufacturing products across North America, Europe, and Asia. Our expertise lies in producing intermediate chemicals and high-performance polymers for diverse industries.  OPEX Specialists are pivotal in Customer Service, acting as process owners and system experts for critical platforms like SAP and eSystems. They specialize in driving continuous improvement by optimizing processes and resolving complex issues to enhance operational efficiency within the Customer Experience organization.

Responsibilities:

Regional Process Ownership:
• Act as the regional expert and owner for customer service processes, ensuring alignment with global standards.
• Collaborate with CX, Supply Chain, and Commercial teams to maintain business rule alignment and compliance.

 

System Management and Support:
• Manage SAP, SAP interfaces, and Order Cockpit 2.0 as a key user, overseeing system maintenance and troubleshooting.
• Lead efforts in resolving process and system issues to ensure smooth customer service operations.

 

Process and System Improvement:
• Drive continuous improvement initiatives, focusing on automating order entry processes and enhancing efficiency.
• Partner with IT to translate business needs into technical solutions, supporting day-to-day operations.

 

Knowledge Management and Training:
• Regularly review and update process documentation to preserve institutional knowledge.
• Develop training materials and conduct sessions as part of the “Train the Trainer” concept to empower team members.

Qualifications:

Required: 

  • Minimum of 3 years experience with SAP in the Order Entry (SD)—focused on overseeing system maintenance and troubleshootin not just customer service 
  • Knowledge of SAP Tables 
  • Proficiency in English 
  • Bachelor’s Degree 

  

Desired: 

  • Experience with IDOCs 
  • Familiarity with E-Business   
  • RPA knowledge 

Application Methods:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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