Order Coordinator

Order Coordinators are the key liaison role between Customer Experience, S&OP, Commercial and BL  providing early warning signals and supporting in times of shortages. They are channeling the internal communication so that decisions can be made more efficiently and quicker and we provide the customer with our commitment as soon as possible.   

Key Activities, Tasks:

• Day to day handling of problem open orders versus available inventory at potentially different storage locations & warehouses  for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution)
• In a long market situation, OC coordinate gap closing activities to meet target outlook through access inventory consumption, back-order pull in, repositioning of orders, understanding various packaging types
• Monitor warehouse / storage locations inventory vs. plant inventory in order to guide order entry at the right location
• In tight supply situations, develops a customer level distribution plan based on supply availability, demand forecast, customer segmentation / treatment and business prioritization decisions
• Ensures that the plan focuses on reliability and minimal disruption. 
• Negotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams. 
• Defines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc.
• Negotiates possible schedule changes to optimize customer service.  Aims to minimize customer impact, scheduling changes and freight expenses
• Follows up on availability constraints due to material testing, external processors, imported material processes, etc., and manages the communication to Customer Service and other impacted parties as appropriate. 
• Participate in Decision / S&OP meeting for ‘Z6 review’ and optimize order fulfillment 
• Maintains documentation of all agreements, approvals and requests (where? MM: in the OEP database). 
• Key liaison role between Sales, Customer Service and Supply Chain. During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action plans to the CSR’s.

Qualifications:

• Bachelor’s degree in Supply Chain, business, or technical field is required  
• Minimum 3 years of experience as CAR or Supply Chain Planner/Scheduler required  
• Intensive understanding of SAP order entry and order management activities required  
• Knowledge of Business Rules and Policies 
• o Proficient in Microsoft Office applications (including Excel, PowerPoint, Word and SharePoint)  
• o Experience with EM product portfolio desirable  
• o Fluent English, Spanish, Portuguese is an advantage

Skills:

• Managing for Productivity: Self-managed professional with technical systems experience, and who must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks.  Ability to lead and prioritize multiple projects at a time while meeting deadlines and operating in a very time constrained environment. 
• Problem Solving: Strong analytical skills are required to engage and resolve detailed issues; must possess the ability to translate needs into a workable implementation plan. 
• Teamwork and Collaboration: Ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback 
• Embracing Change: Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively 
• Proactive and solution oriented: Decision making capability by relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions 
• Influencing and Communication: Ability to clearly communicate the decision-making points and assumptions to then reach alignment across a diverse set of stakeholders