The Global Field Services (GFS) IT-OT Operations Manager is responsible for the day-to-day performance of the local team within the coverage region (Clearlake, Bishop, Dallas & Orange, Texas). This is a hands-on role in our organization, leadership and individual contributions are required to be successful. Ideally, this Safety and Manufacturing oriented leader must be familiar with the chemical industry environment, he or she will also be responsible of planning mid-term and long-term support aligned with Celanese sites goals, objectives, and projects.
Responsibilities:
- Managing, training, and developing employee(s) for the local sites within the region
- Manage IT-OT site support leaders and specialists at the local sites within the region
- Accountable for IT-OT site support SOP development, implementation, and continuation
- Accountable for IT/OT asset management (logical and physical) / inventory / disposition in accordance with policy and procedures
- Manage site coordination and site implementation of IT site integration projects resulting from acquisitions and divestitures.
- Managing and providing onsite support for PCN network and systems at level 3.X and 2.X; examples include: patching systems in PCN Services, and 2.X Firewall administration and configuration
- Managing and providing onsite support for SAFER and PAS (Process Automation Systems) Lifecycle Management program
- Ordering/procurement of small assets required for user support, project support, site support, allocation and expenses based on company policies
- Accountable for training new users, and providing site level IT/OT integration services for infrastructure, PC’s, and manufacturing applications
- Be accountable for instituting plans and processes to educate customers to drive down incident rate for tickets
- Support enhancement projects related to manufacturing operations, network infrastructure, general automation etc.
- Act as liaison between Celanese users and IT to plan and/or execute local and global initiatives at the site level (i.e/software rollouts, PC upgrades, integrations, etc.)
- Management of ticket escalation based on established priorities and procedures
- Management of customer requirements for new software, support new software approval process where needed
- Hands on liaison for other Celanese IT/OT groups – remote assist implementation of upgrades and software rollouts
- Escalation point of contact for level 3 teams for network security and site outages
- Manage and or provide site specific IT/OT applications (video conferencing equipment, access control systems)
- Provide IT communications to users for outages, incidents, and IT initiatives
- Research and recommend innovative solutions while leveraging existing resources
- Build and maintain vendor relationships as needed for support of the organization
- Multi-site and multi department collaboration required on a regular basis
